Thank you for shopping at pptrk11.com. We are committed to providing you with quality fashion products for men and women. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility for Returns:
- Items must be unused, unwashed, and in the same condition as when you received them.
- The item must be in the original packaging, with all tags intact.
- Proof of purchase or receipt is required.
- Return Period:
- You have 30 days from the date of purchase to return an item.
- Non-Returnable Items:
- Certain items are non-returnable, including but not limited to:
- Intimate apparel (e.g., lingerie, swimwear)
- Sale or clearance items
- Customized or personalized items
2. Refunds
- Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, a refund will be processed to your original method of payment within 7-10 business days.
- Partial Refunds:
- Partial refunds may be granted for:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned after the 30-day return period.
3. Exchanges
- Exchange Process:
- If you need to exchange an item for a different size or color, please return the original item and place a new order.
4. Shipping Costs
- Return Shipping:
- Customers are responsible for paying the shipping costs for returning an item unless the return is due to our error (e.g., wrong or defective item).
- Original Shipping Costs:
- Original shipping costs are non-refundable.
- Estimate Delivery time line 5 – 7 Days
5. Damaged or Defective Items
- Inspection Upon Delivery:
- Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, please contact us immediately at [Insert Contact Information] for a resolution.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at: